Question 1

What's included in a standard cleaning?

Accepted Answer

Standard cleaning includes dusting all surfaces, vacuuming and mopping floors, cleaning and sanitizing bathrooms, cleaning kitchen counters and appliances, emptying trash, and making beds.

Question 2

Do I need to provide cleaning supplies?

Accepted Answer

No, we bring all necessary cleaning supplies and equipment. However, if you have specific products you'd like us to use, we're happy to accommodate.

Question 3

Are your cleaners insured?

Accepted Answer

Yes, all our team members are fully insured and background-checked for your peace of mind.

Question 4

How long does a cleaning take?

Accepted Answer

Cleaning time varies based on home size and service type. A standard cleaning typically takes 2-4 hours, while deep cleaning may take 4-6 hours.

Question 5

How is pricing calculated?

Accepted Answer

Pricing is based on the number of bedrooms and bathrooms in your home. Additional factors like home condition and add-on services may affect the final price.

Question 6

Are there any hidden fees?

Accepted Answer

No, we believe in transparent pricing. The quote you receive is the price you pay, unless you request additional services.

Question 7

Do you offer discounts for recurring services?

Accepted Answer

Yes, we offer special rates for weekly, bi-weekly, and monthly recurring cleaning services.

Question 8

What payment methods do you accept?

Accepted Answer

We accept cash, check, and all major credit cards. Payment is due upon completion of service.

Question 9

How far in advance should I book?

Accepted Answer

We recommend booking at least 3-5 days in advance, though we can often accommodate last-minute requests based on availability.

Question 10

Can I reschedule my appointment?

Accepted Answer

Yes, you can reschedule with at least 24 hours notice. Same-day cancellations may incur a fee.

Question 11

Do I need to be home during the cleaning?

Accepted Answer

No, you don't need to be home. Many clients provide us with access instructions and go about their day.

Question 12

What are your service hours?

Accepted Answer

We offer flexible scheduling Monday through Saturday, with morning, afternoon, and evening time slots available.

Question 13

What is your satisfaction guarantee?

Accepted Answer

If you're not completely satisfied with our service, contact us within 24 hours and we'll return to address any concerns at no additional charge.

Question 14

What if something gets damaged?

Accepted Answer

While rare, if damage occurs due to our service, we're fully insured and will work with you to resolve the issue promptly.

Question 15

Do you serve my area?

Accepted Answer

We serve Phoenix and surrounding areas including Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, Surprise, and Avondale.

Question 16

Are there any areas you don't clean?

Accepted Answer

For safety reasons, we don't clean exterior windows above the first floor or areas requiring specialized equipment. We're happy to discuss specific concerns.

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